careers
join our team
At Future Steps,
we pride ourselves on fostering a supportive and dynamic work environment that encourages career growth and progression for all specialisms.
Our mission is to
change the lives of children and families
through individualised occupational therapy pathways, empowering them to transform their future and we’d love you to be part of that.
We are
POSITIVE
when we talk and when we think about our colleagues and clients. We face adversity with positivity and look for the positive in every situation.
We are
PASSIONATE
about changing the lives of
children and young people, and
their families through dynamic occupational therapy expertise.
We are
PROGRESSIVE
in the way that we think, the
way that we work, and the way
we approach challenge.
We are
PIONEERS
because we think differently, innovate, and strive to change the world of children’s services for a more inclusive future.
Check out our current vacancies
and if you’re interested, send your CV and covering letter to hr@futurestepsot.co.uk
lead administrator- future Families
We are seeking a compassionate and organised Service Advisor to join our team. In this pivotal role, you will be the first point of contact for families and professionals, ensuring seamless coordination of services and fostering positive relationships throughout the client journey. Additionally, you will lead the Administration Team in the absence of the Service Manager, addressing day-to-day queries, resolving challenges, and escalating issues to senior management when appropriate.
Working Days/Hours: MONDAY-wEDNESDAY
Total Weekly Hours: 27
SALARY: £25,716 - £27,716
essential Skills & experience
Proven experience in a customer service or administrative role, preferably within a healthcare or social services setting.
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Proficiency in using databases and booking systems.
Understanding of GDPR and data protection regulations.
Ability to work collaboratively within a multidisciplinary team.
Leadership experience or the ability to take initiative and guide a team effectively.
KEY ROLES
01 Client coordination
02 Appointment and record management
03 Communication and support for parents and professionals
04 Financial and reporting duties
05 Team leadership
Send your CV and cover letter to hr@futurestepsot.co.uk
Administrator- services to education
This role is to support Future Steps Educational Services and be the main means of communication between contractors, therapists, and Future Steps. This role will require you to maintain excellent administration and communication between all parties, support retention of sales contracts by ensuring an excellent, responsive, and proactive customer service as well as ensuring we are meeting their needs. This may include sharing plans or updates of work completed, timetabling, proofreading, and sharing completed reports, programmes, or service delivery feedback.
Working Days/Hours: MONDAY-FRIDAY, 08:30-14:30
Total Weekly Hours: 29.5
cONTRACT: TERM TIME ONLY (39 WEEKS + 2 DAYS)
SALARY: £25,716.00 (PRO RATA)
essential Skills & experience
Proven experience in a administrative role.
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Proficiency in using databases and booking systems.
Understanding of GDPR and data protection regulations.
Ability to work collaboratively within a multidisciplinary team.
KEY ROLES
01 Client communication
02 Retention of sales contracts
03 Timetabling
04 Proof reading
05 Managing service delivery feedback
Send your CV and cover letter to hr@futurestepsot.co.uk
What Do Our Team Say?
"Simply, I love coming to work every day!"
"I am proud to be part of a supportive team delivering quality services."
"My colleagues are incredibly supportive, and we make a great team."
“Future Steps has helped me become more confident and connected with my team."
"I’ve seen amazing qualities in my colleagues: kindness, patience, and positivity."
“I'm proud to be part of such a dedicated and adaptable team."
"Supporting families through tough times, like Covid-19, was incredibly rewarding."